Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of IT asset disposal, data destruction, and recycling services (“Services”) by TECH RECYCLING LTD (“we”, “us”, “our”, “Company”) to clients (“you”, “your”, “Client”).

By engaging our Services, you agree to be bound by these Terms. Please read them carefully before proceeding.

2. Services Provided

2.2 All services are subject to availability and acceptance by the Company.

2.3 We reserve the right to refuse service for any equipment that poses health, safety, or legal risks.

3. Quotations and Pricing

3.1 All quotations are valid for 30 days from the date of issue unless otherwise stated.

3.2 Quotations are based on the information provided by the Client. If actual quantities or equipment types differ significantly, we reserve the right to adjust pricing accordingly.

3.3 Prices quoted exclude VAT unless explicitly stated. VAT will be added at the current rate.

4. Payment Terms

4.1 Payment terms are Net 30 days from the date of invoice unless otherwise agreed in writing.

4.2 We reserve the right to require payment in advance for new clients or large projects.

4.3 Late payments may incur interest charges at 8% per annum above the Bank of England base rate.

4.4 We reserve the right to suspend services if payment becomes overdue.

4.5 For equipment with residual value, payment to the Client (if applicable) will be made within 30 days of sale completion.

5. Collection and Delivery

5.1 Collection dates and times are scheduled by mutual agreement and confirmed in writing.

5.3 We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to adverse weather, traffic conditions, or access issues.

5.4 If collection cannot be completed due to Client’s failure to meet access requirements, a re-collection fee may be charged.

6. Client Responsibilities

6.2 The Client is responsible for removing all peripherals, accessories, and items not included in the agreed scope before collection.

6.3 The Client should remove all removable storage media and backup important data before collection, although we will securely destroy all data found.

6.4 The Client must inform us of any special handling requirements, hazardous materials, or access restrictions.

7. Data Destruction and Security

7.4 While we employ best practices, we cannot guarantee recovery of data that the Client has deleted prior to collection. Clients should maintain appropriate backups.

7.5 We are not liable for data loss if the Client fails to maintain adequate backups of their information.

8. Confidentiality

8.1 We treat all Client information and data with strict confidentiality.

8.2 All staff members are bound by confidentiality agreements and trained in data protection procedures.

8.3 Equipment is processed in secure facilities with restricted access.

9. Environmental Compliance

9.2 All recycling is conducted through authorized facilities in compliance with UK environmental regulations.

9.4 No equipment is exported to developing countries in violation of Basel Convention requirements.

10. Liability and Insurance

11. Title and Risk

11.1 Title and risk for equipment passes to us upon collection and signing of collection receipt.

11.2 Once title passes, the Client has no further claim to the equipment or any proceeds from its resale.

11.3 For equipment with agreed payment terms, payment is based on final assessed value after testing and grading.

12. Cancellation and Rescheduling

12.1 Collection appointments can be cancelled or rescheduled with at least 48 hours’ notice at no charge.

12.2 Cancellations with less than 48 hours’ notice may incur a £50 administrative fee.

12.3 Cancellations with less than 24 hours’ notice may incur a £100 fee plus any mobilization costs incurred.

12.4 We reserve the right to cancel or reschedule due to circumstances beyond our control, with reasonable notice provided.

13. Intellectual Property

13.1 The Client confirms that all software on disposed equipment is properly licensed and that disposal does not violate any licensing agreements.

13.2 We are not responsible for any software licensing issues.

13.3 The Client is responsible for ensuring all proprietary software is removed or that appropriate disposal rights are held.

14. Force Majeure

14.2 In such events, we will make reasonable efforts to minimize delays and inform Clients promptly.

15. Data Protection and GDPR Compliance

15.2 We act as a Data Processor when handling Client data during the destruction process.

15.3 The Client acts as the Data Controller and confirms that disposal is lawful under data protection legislation.

15.4 Our full Privacy Policy is available separately and governs how we handle personal information.

15.5 Data is securely destroyed within 7 days of collection unless otherwise agreed.

16. Warranties and Representations

16.3 All warranties are subject to the limitations of liability stated in Section 10.

17. Complaints and Disputes

17.1 Any complaints should be submitted in writing to [contact email] within 14 days of service completion.

17.2 We will acknowledge complaints within 2 business days and provide a full response within 14 days.

17.3 If a complaint cannot be resolved, both parties agree to attempt mediation before pursuing legal action.

17.4 These Terms are governed by the laws of England and Wales.

17.5 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Amendments

18.1 We reserve the right to amend these Terms at any time.

18.2 Amended Terms will be published on our website with the updated date.

18.3 Continued use of our Services after amendments constitutes acceptance of the new Terms.

18.4 Major changes will be communicated to existing clients via email where possible.

19. Assignment

19.1 The Client may not assign or transfer their rights or obligations under these Terms without our prior written consent.

19.2 We may assign our rights and obligations to a successor entity in the event of a business sale or merger.

20. Severability

20.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

20.2 Invalid provisions will be replaced with valid provisions that most closely match the intent of the original.

21. Entire Agreement

21.1 These Terms, together with any written quotation or service agreement, constitute the entire agreement between the parties.

21.2 These Terms supersede all prior discussions, negotiations, or agreements.

21.3 No variation of these Terms is valid unless made in writing and signed by both parties.